Note: All claim lodgment forms must be sent to your local broker or Insurance Facilitators.

If you have a claim

1. Download the Claim Lodgement Notification Form (144 KB Word Doc).
2. Fill in the required information.
3. Send the form to your local broker.

If you need help completing the form please contact your local broker or email us

We utilise the services of Agri Business Consulting Group They are an independent provider of specialist loss adjustment, loss/risk management and consulting services. The Group’s operations cover both domestic and international projects, working in conjunction with Insurers, Industry Organisations, Corporate Enterprises, Governments and International Agencies.

The Group’s involvement in agriculture extends back to 1977 and since then, has included a broad range of Insurance Schemes covering broadacre, horticulture, viticulture, silviculture, floriculture, aquaculture and livestock and has also been actively involved in many of the major agricultural Products and Public Liability claims in Australia over the last decade, involving crops, equipment, chemicals, fertilisers, agronomy and farming systems.

In terms of crop insurance, Agri Business Consulting Group follow established methods of loss measurement involving the grower at all stages to ensure that the claim process is totally transparent. Their prime objective is to achieve fair, reasonable and equitable outcomes for both Insurers and Growers.

Visit the Agri Business Consulting Group website

We will provide you with a fast and efficient response to your claim. If you have a complaint or disagreement with a decision made by us or anyone representing us, talk it over with us or one of our representatives.

If you are unable to reach an agreement, you can ask our staff or representatives to refer the problem to our Internal Dispute Resolution Panel. Our Internal Dispute Resolution Panel will contact you within 2 business days of receiving your complaint. We will advise you how long it will take to investigate and advise you promptly (in writing) of the outcome. Normally this will take no longer than 14 days. If it takes longer, we will keep you informed of progress regularly.

The Internal Dispute Resolution representative who will be assigned to you will have had no previous involvement in the decision and will have full authority to resolve the problem.

If you are not satisfied with the outcome from our Internal Dispute Resolution Panel, we will advise you who to contact to take the complaint further. This may include referring you to the Suncorp Customer Relations or the Insurance Ombudsman Service Ltd who are an independent company. They have the authority to make decisions which are binding on us but can not force you to take a course of action. Access to this process is free of charge to you.