About Insurance Facilitators

Why Choose Insurance Facilitators?

  • Established 2001
  • 100% Australian owned company
  • Highly qualified IF team
  • Direct access to the IF underwriters 
  • Fast and efficient turn around on policy documents / requests
  • Local delegated claims authority
  • Innovative market leading product development
  • Easy broker online quote / policy, claim notification and reporting


  • We listen to and work with our intermediary partners.
  • We keep it real and simple.
  • We commit to paying claims with fairness and integrity.
  • We use an independent network of qualified loss adjusters.

Our Insurer

HDI Global Specialty SE - Australia (HDI)

Information and relevant details

Full name: HDI Global Specialty SE – Australia


  • A+ (“Strong”) from S&P
  • A (“Excellent”) from A.M.  Best

ABN: 58 129 395 544

APRA: Authorised

AFS Licence: 458776

Registered Office:
Level 19
20 Martin Place 
Sydney NSW 2000

Click here For further information about HDI Global Specialty - SE

Important Information

Support for Vulnerable Customers​

We understand that there are times when our customers may be feeling vulnerable, and we appreciate this can take on many forms such as language barriers, financial hardship, and issues and difficulties arising from domestic family violence.  In these situations, we are committed to providing extra care. We recognise that these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.

If you are experiencing vulnerability and would like more information on the extra care we can provide please email us on group@if.net.au or phone 08 83724020. Our website Contacts page contains additional accessible ways you can contact us.

View our Family Violence & Supporting Vulnerable Customers Policy

View our Financial Hardship Application Form

General Code of Practice (the Code)

HDI are a signatory to the Code. The objectives of the Code are to further raise standards and promote consumer confidence in the general insurance industry.

View the Code or visit www.codeofpractice.com.au

Target Market Determination (TMD)

TMD applies to the Domestic Property and Motor Vehicle Sections of the Farmsure Policy Wording & PDS 2021 dated 1st May 2021 and any applicable Supplementary Product Disclosure Statement (together the PDS).

The TMD product application process has been designed to guide customers directly to the product most likely to meet their needs and objectives based on their responses to the questions in our product application.

View our Target Market Determination