Claims Fraud

Did you know that insurance fraud imposes additional costs on honest policyholders? Insurance premiums are calculated on risk. So fraud is really a cost to our local community and to every policyholder.

While we focus on paying claims, as a responsible community insurer we also manage levels of risk to control premium costs and to protect honest policyholders. The majority of claims are legitimate, a small number are suspicious and are referred through to investigators for further analysis.

The good news is that community perceptions are changing. People who do the right thing don't want to subsidise fraudulent claimants.We're encouraging the community to help prevent insurance fraud.


You can help. How to report insurance fraud

Email us at

Online (anonymous)
National Insurance Fraud Website

Phone (anonymous)

1800 600 444

Fraud Manager
PO Box 106,

Fullarton SA 5063

Our Insurer

For more than 10 years Hannover Re have been a major reinsurer of Insurance Facilitators business, and from 1 June 2016 International Insurance Company of Hannover SE “Inter Hannover” through its Australian Branch became our insurer for all our agricultural products in Australia.


Inter Hannover is 100% owned by Hannover Re who with gross premium of around EUR 17 billion, is the third-largest reinsurer in the world and has significant expertise in Agriculture business.

Inter Hannover has been conducting insurance business in Australia since 2005 with the Australian Branch opening in 2008.

Inter Hannover information and relevant details

Full name                            International Insurance Company of Hannover SE – Australian Branch

Rating                                 AA- (“Very Strong”) from S&P

                                            A+ (“Superior”) from A.M.  Best

ABN                                     58 129 395 544

APRA                                   Authorised

AFS Licence                        458776

Registered Office                  Level 21, Australia Square, 264 George Street, Sydney, NSW, 2000

For further information about Inter Hannover, please click here

For further information about Hannover Re, please click here